Not Your City?

Faqs

I didn't get my certificate.

Please check your spam folder and if you find it there make sure to mark as "not spam" so future emails are received promptly in your inbox.

If not found in your spam. Simply login to your account at Pupalup.com, once logged in click "Members area". You should see a list of certificates you have purchased followed by a Resend and View link. Click Resend and the Certificate will be immediately emailed to you again. Click the View link and your certificate will be displayed and you can then print it if you wish.

Also if you have a mobile device such as an iphone, use it to open Pupalup.com and click "My Certificates - Log in" and you can view your certificates right on your phone.


What is Pupalup, anyway?

Pupalup.com is a "Group Buying" website which offers you great deals every day, featuring a local business or service in your city. The featured business promotes their best product or service at their lowest discount possible, and always at a minimum of 50% off.


Like what?

Pupalup features a variety of businesses, from the established favorites to emerging companies. Deals include oil changes, event tickets or spa services; anything that people want and use in your city. With all the restaurants featured on Pupalup.com, you won't want to plan a night out without checking here first!


What's the catch?

No catch! Pupalup.com is a great deal for businesses and you!  Businesses offer a deep discount because they want YOU to be their customer.  You take advantage of their great deal and come back again.  They win, you win!  Kinda neat, huh?


I want in on today's deal... how do I get it?

Just click the red "BUY NOW" button before the offer ends. We will send you an e-mail notification that your made your purchase.  But hold on, we won't send you your voucher until the deal ends.  The day after the deal you purchased ends, we will send you your voucher via e-mail.  Print it, bring it into the business and enjoy your 50% or more discount. 


Do I need to use my voucher the same day I buy it?

No. You have until the expiration date, which is usually between three to six months unless specifically stated otherwise.


I bought a voucher... how do I use it?

We will send you an email with a link to print your voucher.  The voucher has redemption instructions printed on it.  But basically, print it, take it to the business and use it!


Can I buy a Pupalup voucher as a gift for someone else?

Yes! Unless the offer specifically states otherwise, all of our vouchers can be gifted. To have us send the voucher as a gift, please remember to select the "gift" option at checkout.


My name is on the voucher. Can I send this to someone else as a gift?

Yes, the voucher will match up to a serial number on the business owner's checklist.


If I don't use the full value of the voucher in one visit, can I use the remainder later?

No. Unless otherwise stated, you do not receive store credit or cash back for whatever you don't use. Bring a friend along!


Can I combine my voucher with other offers or specials?

No, not unless the day's deal specifically states otherwise.


Am I billed as soon as I join Pupalup?

No. You are only charged for deals you purchase. You can sign up (subscribe) to Pupalup.com for free and get Deals sent to your in-box. When one comes along that you like, pull the trigger and save big!


I'm scared to enter my credit card number. Is Pupalup.com safe?

Extremely. Your credit card number is transmitted by SSL directly to a secure electronic vault. At no time is your credit card information stored on our servers.


Can I return a Pupalup.com voucher?

Returns are handled on a case-by-case basis. Unless there is something wrong with the purchase, we are generally unable to offer refunds after one week from the purchase date. If you'd like to discuss returning a voucher that you purchased, email us at support@pupalup.com


What if the business for my voucher closes down?

If anything happens that makes it impossible for you to redeem your voucher, we'll make sure you get your money back.


When will Pupalup be in my city?

If we're not featuring your city yet, hopefully we'll be there soon. We have a list of cities we're already aiming for. If you're eager to see Pupalup feature deals in your city, feel free to contact us.


Where is Pupalup located?

Pupalup is headquartered in Edmond, Oklahoma.  We also have a sales team representing us in each city we're featured. We believe in being part of the community we serve, and all business transactions are made face-to-face with one of our team members.

Postal Address:

Pupalup.com
3113 N. Westminster Rd
Arcadia, OK  73007


How can I get my business featured on Pupalup?

Just contact us at and we'll hook you up with one of our sales representatives to plan your feature. If we're not in your city yet, your interest could help motivate us to put your city on the Pupalup map! Check out our page for business owners for more information.


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